Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gertrude Box

Gertrude Box

February 18, 2026

5  out of  5
rating by Gertrude Box
"Always a pleasure. Even with walking in without an appointment, we were seen quickly and professionally. Lorna Hernandez is wonderful to work with."
We responded:
"We really appreciate your feedback! It’s great to hear that you were helped quickly and professionally, even without an appointment. Lorna is thrilled to know she made your experience a positive one!"
Profile photo of Hemanshu Ruparel

Hemanshu Ruparel

February 16, 2026

5  out of  5
rating by Hemanshu Ruparel
"I have been with Mike Shoffner’s agency since 2021 for both my home-owners and Auto/Motorcycle insurance. I had to move to Progressive in 2024 when I got a new vehicle and somehow the rate I got was higher. I still kept my homeowners with them. I recently bought a second car and Progressive rate seemed higher, so I reached out to Mike’s agency. Andrew was the agent that helped me … even though I had contacted them for Auto quote, Andrew proactively looked at my homeowners and got the premium on that down by 25% and the auto rates were also lower than Progressive …. I would recommend Mike Shoffner’s agency to anyone looking to buy/switch insurance. A HUGE shoutout to Andrew who was a true professional and an excellent representative … Cheers"
We responded:
"Thank you so much for sharing your experience! We’re thrilled Andrew was able to proactively review both your auto and homeowners policies and deliver meaningful savings. Your trust and recommendation truly mean a lot to Mike Shoffner’s agency!"
Profile photo of Nely Gomez Mojica

Nely Gomez Mojica

February 6, 2026

5  out of  5
rating by Nely Gomez Mojica
"Love the attentiveness & taking the time to make sure everything is perfect. Friendly & responsive. Thank you, Jessica! 🫶🏻"
We responded:
"Thank you for your review! We’re pleased Jessica provided responsive, attentive service and made sure everything was perfect. We truly appreciate your support!"
Profile photo of Monica Hernandez

Monica Hernandez

February 5, 2026

5  out of  5
rating by Monica Hernandez
"Lorna helped inform me on how important a life policy was, so I had to get one! She’s great."
We responded:
"Thank you so much for your kind review! We’re glad Lorna could help explain the importance of life insurance and guide you through the process. We truly appreciate your trust!"
Profile photo of Robertino Aviles

Robertino Aviles

January 30, 2026

5  out of  5
rating by Robertino Aviles
"Ser cliente de State farm , ha sido una excelente experiencia , el servicio a el cliente es muy bueno , siempre responden a cualquier duda , regularmente cuando llamamos a la oficina , siempre contestan las llamadas , de lo contrario puedes dejar un mensaje , y a la brevedad posible ellos llaman."
We responded:
"Thank you so much for your kind review! We’re glad to hear you’ve had an excellent experience and that our team is always responsive and happy to answer your questions. We truly appreciate your trust!"
Profile photo of Danika Waggoner

Danika Waggoner

January 29, 2026

5  out of  5
rating by Danika Waggoner
"Best insurance around town! Lorna's customer service is top notch!"
We responded:
"Thank you so much for the kind review! We’re thrilled to hear you had such a great experience and that Lorna provided top-notch customer service. We truly appreciate your support!"
Profile photo of Stephanie Graciano

Stephanie Graciano

January 29, 2026

5  out of  5
rating by Stephanie Graciano
"Andrew was kind, efficient and super professional. Highly recommend!"
We responded:
"Thank you for the great feedback! Andrew will be happy to hear this."
Profile photo of Deborah Ussery

Deborah Ussery

January 22, 2026

5  out of  5
rating by Deborah Ussery
"State Farm has never let me down - in more than 30 years. Andrew Carter helped me immensely! And he was friendly and upbeat the whole way through."
We responded:
"Deborah, thank you for you awesome review and loyalty!"
Profile photo of wilson gordillo

wilson gordillo

January 16, 2026

5  out of  5
rating by wilson gordillo
"Love the experience here"
We responded:
"Thank you for the kind review! We’re glad you loved your experience and could help with your auto insurance."
Profile photo of S.D. Foster

S.D. Foster

January 15, 2026

5  out of  5
rating by S.D. Foster
"I have always received thorough and timely assistance with Mike Shoffner's office. The team there has helped us throughout our life journey with policies for children, home, and cars."
We responded:
"Thank you for your review! We’re proud to support your family with auto, home, and life insurance through the years."
Profile photo of Brandin Bennett

Brandin Bennett

January 12, 2026

5  out of  5
rating by Brandin Bennett
"Andrew makes setting up insurance a BREEZE! He handles everything with a high level of professionalism and proficiency."
We responded:
"Thank you so much for your great review! We’re glad to hear Andrew made setting up your insurance a breeze and handled everything with such professionalism. We truly appreciate your trust and are always here to help!"
Profile photo of Drew Carpenter

Drew Carpenter

December 29, 2025

1  out of  5
rating by Drew Carpenter
"Go to any other State Farm. They all have the same prices but way better customer service. If I could give negative stars, I would."
Profile photo of Kevyn Riley

Kevyn Riley

November 26, 2025

5  out of  5
rating by Kevyn Riley
"Talk about the best service… Andrew help me come back to State Farm after being with Progressive and he made it so easy and saved me money on my car insurance and homeowners. That how you do Black Friday with Jake from State Farm and Andrew!!! They are just like family!!! 5 stars for sure!!!"
We responded:
"Thank you so much for the five stars! We’re thrilled Andrew made your switch back to State Farm easy and helped you save on both your car and homeowners insurance. We’re honored to be like family to you!"
Profile photo of Tammy Nash

Tammy Nash

November 25, 2025

5  out of  5
rating by Tammy Nash
"Andrew's 1st class in helping with his clients and making sure their insurance needs are met!"
We responded:
"Thank you so much for your kind review! We’re glad Andrew provided first-class service and made sure all your insurance needs were met. We truly appreciate your trust!"
Profile photo of Kim Hauser

Kim Hauser

November 19, 2025

5  out of  5
rating by Kim Hauser
"Thank you Stephanie for walking me through adding a vehicle to our policy. It made the process so easy."
We responded:
"Thank you so much for your kind review! We’re glad Stephanie could make adding a vehicle to your policy easy and stress-free. We truly appreciate your trust!"
Profile photo of Morrison Family

Morrison Family

November 10, 2025

5  out of  5
rating by Morrison Family
"Andrew was amazing to work with! My situation was a bit complicated, but he was patient, professional, and kind through every step. He coordinated with my lender and real estate agent to make sure everything went smoothly with a real estate closing. It genuinely felt like he had my best interests at heart every step of the way. Highly recommend this office!"
We responded:
"Thank you so much for your kind review! We’re thrilled Andrew could provide patient, professional, and attentive service throughout your real estate closing. It means a lot to hear you felt he had your best interests at heart!"
Profile photo of Melinda Whittemore

Melinda Whittemore

October 14, 2025

5  out of  5
rating by Melinda Whittemore
"Stefanie has taken care of my auto accident claim, reassuring that my medical summaries will be processed by her, I have been under a lot of pressure personally and she volunteered to help me get through this trying time of being in an accident."
Profile photo of Hope Lacroix

Hope Lacroix

October 1, 2025

5  out of  5
rating by Hope Lacroix
"The agents at State Farm are very responsive and efficient in helping me with insurance matters and answering questions, and I would definitely recommend going with them for their friendly customer service. It's always a pleasure to talk with agents like Courtney and Lorna at the office!"
Profile photo of Kristen Huffstetler

Kristen Huffstetler

September 25, 2025

5  out of  5
rating by Kristen Huffstetler
"Hannah Anderson has been very helpful and is very caring about her customers. She is patient, and thorough. I highly recommend 👌"
Profile photo of Sarah Hines

Sarah Hines

September 24, 2025

5  out of  5
rating by Sarah Hines
"Lorna was awesome with helping me get all the info I needed!"
We responded:
"Thank you for the great feedback! We’re so glad to hear that Lorna was able to provide all the information you needed and make the process smooth. At our State Farm agency, we’re committed to delivering exceptional customer service and helping you with all your insurance needs—whether it's auto, home, renters, or life insurance. We're always here when you need us!"
Profile photo of Kelsey Holmes

Kelsey Holmes

September 5, 2025

5  out of  5
rating by Kelsey Holmes
"I have been a customer for nearly a decade but Andrew went above and beyond to help me. I am not originally from this area and Andrew was able to not only help me with my policies but he was also able to recommend local businesses for my other needs in life. His experience as a law enforcement officer in the community makes him very knowledgeable about so much more than just your insurance policies. Best agent I have ever worked with."
We responded:
"Thank you for sharing your experience! We’re thrilled Andrew could go above and beyond to help with your policies and provide guidance about the local community. It means a lot to hear he made such a positive impact, and we truly appreciate your trust over the past decade!"
Profile photo of PATTY

PATTY

August 25, 2025

5  out of  5
rating by PATTY
"Stephanie Has Been A True Blessing For My Auto/Home Needs! She has A Great Personality and no matter how many times you call she doesn't change her tone or rush you off the phone.. She Is Truly There For The Customers... I'm Very Thankful For All Her Help... She's Is The Best Part Of State Farm!! Thanks Again!! 😀🙏🙏"
We responded:
"Hi Patty! Thank you for your kind words! We’re thrilled Stephanie could provide such patient, helpful, and friendly service for your auto and home insurance. Your feedback means a lot, and we’re grateful to have you as a customer!"
Profile photo of Kristina Zachary

Kristina Zachary

August 14, 2025

5  out of  5
rating by Kristina Zachary
"Hannah was very helpful when I needed my windshield fixed for a minor chip. She’s very knowledgeable and follows up promptly!"
We responded:
"Thank you for sharing your experience! We’re glad Hannah could help get your windshield fixed quickly and provide knowledgeable, prompt service. Our State Farm team is always here to assist with your auto insurance needs."
Profile photo of Amanda Davis

Amanda Davis

August 13, 2025

5  out of  5
rating by Amanda Davis
"I worked with Lorna to get our new vehicle covered and update the coverage for our old one. She was friendly, knowledgeable and made the process super easy to get through. She also let me know about a few things I didn't know about that I was able to add on. I recommend working with Lorna!"
We responded:
"Hi Amanda, we’re so happy to hear about your experience! We’ll be sure to share your kind words with Lorna—she’ll be thrilled to know her help made the process easy and informative. Thank you for recommending her!
"
Profile photo of Christian Grantham

Christian Grantham

August 12, 2025

5  out of  5
rating by Christian Grantham
"Top to bottom this office has you covered. Consistently friendly, helpful and kind! Thank you so much to Deborah for the fast turn-around on tows!"
We responded:
"Hi Christian, we’re so glad to hear about your experience! We’ll be sure to share your kind words with Deborah—she’ll be thrilled to know her help made a difference. Thank you for trusting our team!
"